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Yes, there are problems around many corners at Ingram. I’m back up there publishing after a six-year layoff (for my new novel, Sins of Liberty). Service has declined, and by that I mean the support system is now overwhelmed. It seems there’s a paid-ticket level of service that might be needed. Going to a chat for support is promised at 8-10 minutes response and often turns out to be three times that long. While you wait, Ingram emails you to ask how it’s going with your ticket, before they’ve even added a bit of help. Two million titles a year publish now, and Ingram is the narrow funnel for the bookstore channel. Expect delays. by all means, set up your paperback for production at KDP.